The domain name www.genecosmo.in  is owned and operated by V & H Cosmetic Pvt Ltd.

Throughout the site, the terms “we”, “us” and “our” refer to V & H Cosmetic Pvt Ltd. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree, then you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Your continued use of the site constitutes acceptance of those changes.

Our store is hosted on [Insert platform, e.g., Shopify/WooCommerce]. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

• By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence.
• You may not use our products for any unlawful or unauthorized purpose.
• A breach or violation of any Terms may result in immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

• We reserve the right to refuse service to anyone for any reason at any time.
• You agree not to reproduce, duplicate, copy, resell or exploit any portion of the Service without written permission from us.
• Credit card/payment information is always encrypted during transfer.

SECTION 3 – ACCURACY OF INFORMATION

• We are not responsible if information on this site is inaccurate, incomplete, or outdated.
  
  
• Any reliance on site content is at your own risk.
  
  

SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES

• Prices are subject to change without notice.
• We reserve the right to modify or discontinue the Service (or any part thereof) without notice.

SECTION 5 – PRODUCTS OR SERVICES

• Some products may be available exclusively online with limited quantities.
  
  
• Product images are displayed as accurately as possible but we cannot guarantee color accuracy on all devices.
  
  
• We reserve the right to limit sales to any person, geographic region, or jurisdiction.
  
  

SECTION 6 – ACCURACY OF BILLING & ACCOUNT INFORMATION

• We reserve the right to refuse or cancel orders.
• You must provide accurate purchase and account details.
• Orders that appear to be from dealers, resellers, or distributors may be limited or cancelled.

SECTION 7 – OPTIONAL TOOLS

• We may provide third-party tools “as is” and are not liable for their use.

SECTION 8 – THIRD-PARTY LINKS

• Third-party links may direct you to sites not affiliated with us.
• We are not responsible for any third-party content, products, or services.

SECTION 9 – USER COMMENTS, FEEDBACK & SUBMISSIONS

• You agree that any comments or feedback you submit may be used by us without restriction.
• You must not submit unlawful, offensive, or infringing content.

SECTION 10 – PERSONAL INFORMATION

• Your submission of personal information is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES & OMISSIONS

• We may correct errors or inaccuracies on the site without prior notice.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit unlawful acts;
(c) to violate intellectual property rights;
(d) to harass, abuse, or discriminate;
(e) to upload viruses or malicious code;
(f) to collect personal information without consent;
(g) for any obscene or immoral purpose.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

• Products are provided on an “as is” and “as available” basis.
• We do not guarantee uninterrupted, error-free service.
• We are not liable for any damages, losses, or claims arising from use of our products or services.

SECTION 14 – RETURNS, REFUNDS & CANCELLATIONS

• Returns are only accepted for products purchased from our website.
• Products once purchased are non-refundable, except in cases of:
• Wrong order received
• Damaged condition on delivery
• Return requests must be raised within 4 business days by contacting us at [Insert Customer Care Email].
• Upon approval, replacements or store credit will be provided. Refunds (if applicable) are processed as store credit only.
• Prepaid orders may be cancelled before dispatch; refunds are issued as store credit.

SECTION 15 – PAYMENT METHODS

We accept payments via:

• Credit Cards, Debit Cards, Net Banking, UPI, Wallets, QR, and Cash on Delivery.

SECTION 16 – INDEMNIFICATION

You agree to indemnify and hold harmless V & H Cosmetic Pvt Ltd and its affiliates from any claim arising from your breach of these Terms.

SECTION 17 – SEVERABILITY

If any provision of these Terms is deemed unlawful or unenforceable, the remainder shall remain enforceable.

SECTION 18 – TERMINATION

• These Terms remain in effect until terminated by either party.
  
• We may terminate access if you fail to comply with any provision.
  

SECTION 19 – ENTIRE AGREEMENT

These Terms and our policies constitute the entire agreement between you and us.

SECTION 21 – CHANGES TO TERMS OF SERVICE

We reserve the right to update or modify these Terms at any time. Continued use of the site constitutes acceptance of changes.